The company I work for currently has an office provided by a company offering "serviced offices". That is the company provide all the services for the companies renting offices there. Amongst other things, this includes phones (including a reception service), internet access, cleaning and teas & coffees.
Apparently, over the weekend the ISP for the building was changed. When I got to the office, just before 10 (I start late on Mondays to take my son to nursery) there had been problems accessing the internet that morning. By half past 10 access to the internet was completely gone.
Just before lunch time someone came round and told us they were very sorry about the problems. They didn't know when they would be fixed and they knew it was "unacceptable".
Just what was unaceeptable wasn't clear though?
Was it unacceptable that there was no backup system?
Was it unacceptable that the phones use VOIP so no internet meant no phones?
Was it unacceptable that systems were changed with no overlap so it wasn't possible to go back to the old system when/if there was a problem with the new one?
Was it unacceptable that there wasn't an SLA from the service provider for a time to fix?
Lots of companies in the building sent some staff home in the afternoon. While this may have just been a kind gesture, I can't help but think that a 5 minute walk into town to sepnd a few quid on a 3G dongle would have been a good use of time and money.
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